Objective:
To maximize the profitability of the site by achieving PR targets, wages, cleanliness standards, overheads, and other business and financial objectives. To ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills and adherence to all policies and procedures.
Reports directly to the Multi-site HHK/District manager.
Join us and you will receive:
* A personal development plan to support your induction and a learning & development framework for your career with the company.
* Career progression opportunities.
* Automatic enrollment into a workplace pension scheme.
* Recognition, incentives, and awards.
* Up to 28 days of paid holidays.
Commercial responsibilities:
* Manage wages in line with productivity targets. Regularly review projections to enable accurate scheduling of hours. Effectively organize workload and staff.
* Manage PR performance and take necessary actions to improve.
* Ensure management hours are aligned with the budget.
* Control all overheads by reviewing orders against the budget, where applicable.
* Maintain cleanliness standards according to client expectations and customer feedback, ensuring standards are achieved daily to ensure client satisfaction.
Business responsibilities:
* Ensure all company systems are actioned on time and adhered to.
* Recruit quality staff using company systems, professional interviewing techniques, and selection standards to maintain headcount.
* Ensure all staff are professionally trained to meet their job requirements.
* Regularly brief staff on all key performance areas.
* Communicate regularly with clients and review feedback daily.
* Ensure all SLAs are being delivered.
* Demonstrate initiative by applying problem-solving approaches to issues under your control.
* Adopt a hands-on approach where necessary to deliver results.
* Maintain a good professional relationship with clients at all times.
Key responsibilities:
* Ensure all legal aspects are delivered to standard.
* Meet all Health and Safety requirements as per HASAWA to ensure staff safety.
* Guarantee the security of staff and property by adhering to company policies and procedures.
* Project a professional image and attitude, following the company uniform policy and standards at all times.
* Ensure all staff meet the required performance standards at all times.
* Adopt a zero-tolerance approach to performance issues.
* Follow all personnel policies and procedures laid down by the company.
* Carry out any other duties as directed by the company.
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