Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE
Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.
Key Responsibilities:
* Lead business readiness planning aligned to project milestones
* Identify impacts across billing and CRM processes
* Engage stakeholders and drive change adoption
* Coordinate training and support for end users
* Manage go-live readiness and post-launch support
* Monitor risks and escalate readiness concerns
Ideal Experience:
* Expertise in receiving tech into a business ideally a contact centre / customer service
* Proven experience in billing transformation
* Background in contact centre environments
* Strong change management and stakeholder engagement skills
If this is of interest please apply with your latest CV and I will be in touch to discuss.