ICT End User Services Engineer
Salary: £33,699 up to £38,220 per annum pro rata
Grade: 6
Location: based at Melton Borough Council offices, Leicestershire
Contract: permanent, 37 hours per week, Monday to Friday
About the role
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions?
We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
What you will be doing
You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation.
You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition.
The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
1. Desktop Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop
2. Mobile - Android through our MDM (Intune)
3. Microsoft Services Exchange, SQL, SCCM/Micr...