Chief Technology Officer (CTO)
Reports to: CEO
Leads: IT Support Team (2), Development Team (3), Team Leader, and Product Manager (in hiring)
Scope: Two businesses, multiple client bases (including government), remote & office staff
The Role
The CTO will oversee both our IT Support and Software Development teams, ensuring operational excellence, secure and scalable infrastructure, and consistent delivery of high-quality solutions. You’ll also lead initiatives to gain ISO accreditations and build partnerships with major cloud providers (AWS, Microsoft, Google).
This role requires a strategic thinker who can also roll up their sleeves to support and grow the team, embed automation, and build robust, scalable processes across both technical divisions.
Key Responsibilities
Technology Strategy & Leadership
* Define and execute the company’s overall technology roadmap across IT operations and software engineering.
* Align tech initiatives with business goals and client needs (commercial & government).
* Champion innovation and continuous improvement.
Team Leadership & Development
* Lead and manage the IT support and software development teams.
* Coach the existing Team Leader and support the integration of a new Product Manager.
* Recruit, retain, and develop high-performing technical talent.
IT Operations & MSP Readiness
* Oversee IT infrastructure, helpdesk, remote and on-site support across two businesses.
* Standardise onboarding/offboarding and implement automation using tools like n8n.
* Select and implement ITSM/RMM platforms to enable MSP operations and SLA tracking.
Software Development Oversight
* Guide product development initiatives using Python, JavaScript, and automation platforms (n8n).
* Ensure software delivery follows agile best practices, CI/CD pipelines, and code quality standards.
* Liaise with clients, product managers, and government stakeholders for requirements and delivery.
Accreditations & Cloud Partnerships
* Lead ISO accreditation projects (ISO 27001, 9001, 20000).
* Own the AWS, Google, and Microsoft partner journey — from technical compliance to certification.
* Ensure security, data protection, and compliance frameworks are implemented and maintained.
Skills & Experience
Essential:
* Proven leadership experience across both IT operations and software development.
* Experience managing hybrid teams and scaling technical operations.
* Strong understanding of IT service management and MSP models.
* Technical knowledge of Python, JavaScript, and automation tools like n8n.
* Experience with ISO standards and cloud partnership ecosystems (AWS, Azure, Google Cloud).
* Experience: 8+ years in IT/Tech roles, 3+ years in leadership. Experience in B2B, SaaS, or MSP models preferred.
* Soft Skills: Strong communicator, proactive leader, commercially aware, capable of translating tech to business.
Desirable:
* Previous experience working with public sector or government clients.
* Certifications: AWS/Azure/GCP, ISO Lead Implementer, ITIL, or similar.
* Familiarity with ITSM tools (e.g., ConnectWise, Autotask, NinjaOne) and DevOps tools.
What You’ll Get
* Competitive salary and performance-based bonuses
* Opportunity to shape the future of a growing tech and BPO business
* High-impact role working directly with the CEO and senior leadership
* Flexible hybrid working with autonomy and support
* Professional development and certifications encouraged