Housing Assistant
The Regenda Group
Location: Oldham, Greater Manchester
Salary: £25,255 per year
Contract: Permanent
Working pattern: Full-time
Proposed Interview Date: Monday 22nd September 2025
The role
As a Housing Assistant at Regenda Homes you will be part of a team responsible for delivering a high quality and integrated neighbourhood management service. This service should help to create sustainable communities with a particular focus on lettings. You will be providing support with admin duties to deliver integrated service delivery, including lettings, anti-social behaviour, tenancy management and estate management. You will also ensure our housing management systems are kept up to date, this includes recording all of our customer contact via inbound and outbound CRM's.
The right fit
* You have experience in delivery high-quality front-line customer facing services.
* An understanding of housing processes and legislation is essential.
* Evidence of working flexibly and adapting to changing requirements.
* You have the ability to support vulnerable customers with empathy.
* Excellent communication and interpersonal skills both verbal and written.
* Excellent customer service skills.
* A full UK driving license is essential with access to a vehicle.
Who we are
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Next steps
If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly.
What we offer
Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes:
* A range of flexible working options.
* 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
* 6 additional days for volunteering.
* Up to 9% employer's contribution to the pension scheme (match funded).
* £250 annual 'Live and Learn' allowance to spend on learning any new skill.
* Enhanced maternity, paternity and adoption pay schemes.
* Employee Assistance Programme and health and wellbeing initiatives.
* A wide variety of exciting learning and development opportunities.
* Interest free loans to assist with the purchase of computer equipment and travel season tickets.
* Monthly staff lottery scheme.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-re-presented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.
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