Permanent – Part Time, 24 hours
We’re looking to recruit a Customer Service Advisor to join our Out of Hours Customer Team, based from our office at Osprey House, E4 8TD.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have the following:
1. Social Housing and Repair and Maintenance background.
2. Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
3. Competent in communicating with direct operatives, subcontractors, and residents.
4. Basic building maintenance knowledge duration required to undertake a variety of maintenance tasks.
5. Planning knowledge of what works can be sequenced or can be undertaken concurrently.
6. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
7. Good level of written English
8. Good computer skills
9. Good project management skills
10. Good communication skills ability to communicate with different stakeholders at different levels
11. Passionate about service delivery and customer satisfaction.
Benefits
12. Profit Share Discretionary Annual Bonus Scheme
13. 26 Days Holiday plus Bank Holidays
14. Enhanced Pension Plan
15. Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
16. Life Assurance & Accident Cover
17. Share Save
18. Enhanced Maternity & Paternity Pay
19. Work Perks Discounts & Vouchers
20. Buy & Sell Holiday Schemes
21. Flexible Working & Flexible Bank Holidays
22. Cycle to Work
23. Volunteering (2 days paid)
24. Learning & Development Opportunities
25. Extensive Wellbeing Support, including EAP
26. Loyalty & Values Awards
27. Funded Professional Subscription