We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team.
VolkerWessels UK is a market leading contracting group of five closely linked businesses delivering integrated solutions for civil engineering and construction sectors.
Responsibilities
* Delivering 1st & 2nd line technical support-on-site and remotely
* Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more
* Supporting network connectivity, VPN access, and wireless configurations
* Installing and configuring systems and applications to company standards
* Managing user accounts and permissions in Active Directory
* Maintaining accurate IT asset records and assisting with deployments
* Creating documentation and sharing knowledge across the ICT team
* Providing exceptional customer service with a friendly, "can-do" attitude
Qualifications
* A Level education or equivalent and demonstrable commercial networking experience
* Experience of site set up, hardware repairs and troubleshooting
* Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11
* Experience supporting WAN environments and configuring mobile devices
* Hands‑on knowledge of Active Directory and hardware provisioning (Autopilot)
* A proactive, self‑starter, and customer‑focused mindset
Benefits
* Competitive salary
* Competitive annual leave and an additional day off on your birthday
* Option to buy additional annual leave
* Private medical care
* Pension
* Life assurance
* Cycle to Work scheme
* Shopping and restaurant vouchers, rewards, and discounts
* Training and development opportunities – comprehensive skills‑based training
* Family‑friendly policies including enhanced maternity benefits
* Employee Assistance Programme
* Mental health, physical health, and financial support
* 24/7 Virtual GP service
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