Overview
Join to apply for the IT Manager role at NRP (Norman Rourke Pryme).
We are a multi-disciplinary consultancy delivering services across the UK within the construction, transportation, highways, and infrastructure sectors. Our business has been built on exceptional people and commitment to service excellence. We design and deliver projects from office buildings and homes to entire public realms and streetscapes, reflecting the needs of communities we serve.
We pride ourselves on our culture of supportive growth; providing mentoring opportunities and assisting with both professional and personal development. We know our people are the heart of our success and we really love what we do – we work smarter, together.
Responsibilities
* Serve as the primary liaison between the business and our MSP, ensuring high-quality support and service delivery.
* Oversee the performance and maintenance of core systems including Deltek Vantagepoint, Salesforce, Microsoft 365, and other business applications.
* Manage IT support escalations to ensure timely resolution and minimal disruption.
* Maintain up-to-date IT documentation, policies, and procedures.
* Manage relationships with technology vendors and service providers.
* Monitor vendor performance against SLAs and drive continuous improvement.
* Support procurement and selection processes for new systems and services.
* Oversee the configuration and management of SaaS and line-of-business systems.
* Ensure systems are secure, compliant, and aligned with business requirements.
* Collaborate with the MSP to monitor and respond to cybersecurity risks.
* Provide oversight and administration of ERP, CRM, and other critical systems.
* Work with stakeholders to ensure systems meet operational needs and identify areas for improvement.
* Manage integrations and support process automation across platforms.
* Support the Head of Innovation and Digital Transformation in delivering the digital strategy.
* Contribute to IT roadmap planning and ensure alignment with long-term business goals.
* Identify opportunities to optimise technology use and drive innovation across the organisation.
Knowledge
* Strong knowledge of cloud-based environments, particularly Microsoft 365 and Azure.
* Understanding of IT governance, cybersecurity best practices, and data protection (including GDPR).
* Familiarity with network fundamentals, identity management, and SaaS systems.
* Knowledge of IT service management principles and vendor performance monitoring.
Skills and Abilities
* Excellent problem-solving and analytical skills with a proactive approach. Strong communication and stakeholder management abilities, able to engage effectively with non-technical audiences.
* Organised, detail-oriented, and capable of managing multiple priorities.
* Strong documentation, reporting, and process improvement skills.
* Ability to manage and coordinate third-party vendors and MSPs to deliver business value.
Benefits
* Training and Development
* Sponsorship of Professional Membership
* Eligibility for a performance related bonus
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* General Business
* Industries
* Construction
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