Company Description “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.” Job Description · Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc. · Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc. · Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments. · Ensures proper appearance (condition of uniforms) and grooming whilst on duty. · Handles the guest greeting upon arrival and their seating through the hostess. · Ensures that under no circumstances the entrance is left unattended. · Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being. · Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge). · Reports cleanliness and maintenance issues to the immediate Supervisor. · Handles guest complaints as per instructions or consults the immediate Supervisor. · Does all mise-en place work according to the whole day service requirements. · To report any equipment failures/problems to the Maintenance Department. · To pass any maintenance requests to the Maintenance Department. · To participate in any Training/Developments schemes as recommended by senior management. · Attends all regular departmental briefings and contributes to an open communication within the assigned team. · To treat guests and colleagues in a polite and courteous manner. · To observe high standards of personal hygiene. · To maintain clean and organized side stations at all times. · To anticipate customers’ needs. · To be flexible in assisting around different areas of the hotel. · Familiar with the company’s internal policies and safety procedures · Helps in other areas of the Hotel if the situation requires. · To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety. · Be familiar with all related company documentation and especially with the relevant Operational Standards for the department. · To carry out any other reasonable duties and responsibilities as assigned. Administration: · Work hand to hand with the hostess to ensure the name tag is all complete and in proper position. · Ensuring business card and database are handed over to the hostess for the record. · Make sure all the bill is handed over to the cashier. · Ensure all the item is charged accordingly in the micros system as per the guest consumption. Qualifications · Tamayyaz Program is for Saudi Nationals Only. · Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. · Basic English skills are a must. · Strong passion for the Hospitality Field. · Excellent interpersonal and communication skills. · Is a team player that contributes to and proactively assists co-workers. · Ability to work a flexible roster depending on departmental needs. · Ability to focus attention on guest needs, always remaining calm and courteous. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.