Our Technical Support Specialist team is a motivated and enthusiastic group, and we are looking for like-minded individuals who are outgoing and thrive in a fast-paced environment. We excel in everything we do and pride ourselves on providing excellent training and ongoing support to equip you with the tools needed to succeed.
As a IT Helpdesk Technician, you will be responsible for providing technical telephone support to our customers to maintain their systems. You will support the technical teams where required and resolve faults professionally and promptly.
Please note, this role is an office-based position in Bournemouth.
Benefits for an IT Helpdesk Technician include:
* Competitive salary of up to £27,000 DOE.
* An exciting role with future progression opportunities.
* 24 days holiday plus bank holidays (increasing by 1 day each year).
* Refer a friend scheme.
* Vodafone Advantage Discount.
* Monthly Company Targeted Draw and Incentivised Lunches.
* Discounted Gym Membership.
* Employee Assistance Programme.
Additional responsibilities include:
* Providing technical telephone support to customers using remote tools to diagnose and resolve faults or inquiries related to their telecommunications systems.
* Maintaining high customer service standards by updating customers on the progress of their faults or inquiries.
* Installing, updating, and maintaining relevant software and systems.
* Using remote troubleshooting tools to diagnose and fix hardware and software issues.
* Reporting third-party faults and forwarding them to the relevant department.
* Supporting the technical team in other areas as needed.
* Logging all customer interactions accurately in our database.
The ideal candidate will have:
* Experience in customer service, 1st and 2nd line support.
* Experience with Android applications.
* Strong knowledge of VOIP and networking, including routers, switches, and IP addresses.
* Good communication skills, both on the phone and in person.
* The ability to thrive in a fast-paced environment.
* Strong organizational skills and enthusiasm for all duties.
If the role of IT Helpdesk Technician sounds suitable for you, please get in touch!
Please note, full 'Rights to Work in the UK' checks will be completed during the interview process.
About Us
* 4Com Technologies Limited has been supplying phone systems to UK businesses for 25 years. We are innovators, developing a globally unique handset, HiHi.
* We are a creative, aspirational team dedicated to providing bespoke telephone systems tailored to each business’s needs.
* We foster a positive, can-do spirit balanced with operational focus and a drive to excel.
* Our customers and team are our priorities, and we believe motivated and happy staff are key to success.
* We seek open, honest, caring, and focused individuals eager to join a dynamic business and contribute to its growth.
4Com Technologies Limited is committed to equal opportunity employment. All applicants will be treated fairly during recruitment, based on merit, abilities, and qualifications. Feedback requests will be responded to in writing.
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