Are you an experienced Registered Manager looking to build on that experience but seeking more regular daytime and weekday work patterns?
Hertfordshire Care Providers Association (HCPA) is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering meaningful, personalised care. HCPA's CEO was recently awarded an OBE for their work leading the company and its activities.
We are now recruiting for a Care Business Consultant to support HCPA members, who are adult social care providers, to develop their services in line with HCPA business development tools, Hertfordshire County Council monitoring requirements and CQC inspection outcomes. The overall objective is to raise the quality of the service and ensure the business is resilient.
Why work for HCPA?
* £37,050 a year – pro rata
* 25 hours a week (Monday-Friday 9.30 am-14.30 pm – start and end times can be negotiated to fit the 25 hours – 5 days per week preferable.
* Care Professional Academy Rewards and Benefits
* Some home working available
* Pension / Sickness Scheme
* Employee Assistance Programme
* Your birthday off work every year + all bank holidays + 29 days annual leave pro rata
* Team building days and team events
* Free parking
* Friendly and supportive team
What does the role of a Care Business Consultant involve?
This role would require the right candidate to work closely with our providers' Senior Management Teams, engaging them in bespoke support services, and producing high-quality reports for stakeholders. The candidate would also research best practices and identify opportunities to support maximum impact from identified challenges and successes within adult care.
Specific Responsibilities:
1. Collaborate with the Business Development Programme Manager and Head of Business Development to understand service needs and manage referrals.
2. Develop practical tools, toolkits, and resources for smaller providers, and deliver tailored mentoring/coaching (with a coaching qualification to be completed if not already held).
3. Provide targeted one‑to‑one mentoring, coaching, and consultancy to managers/proprietors to maximise successful outcomes.
4. Work closely with HCC Monitoring Teams, maintain strong referral pathways, attend stakeholder meetings, and stay up to date with care sector developments and initiatives.
5. Engage providers with HCPA services/tools, produce monthly highlight reports, create anonymised case studies, and contribute content to the HCPA website.
6. Continuously review, develop, and innovate the Business Development Service offer while maintaining accurate administrative records of interventions and outcomes.
7. Connect with succession planning and leadership programmes, contribute as a guest speaker, and collaborate across HCPA and CPA projects.
8. Support the Business Development team by creating survey‑based reports with meaningful actions and undertake flexible tasks aligned with the role.
Am I the right candidate for the Care Business Consultant role?
We are looking for an excellent communicator who is personable and able to build rapport with care leaders. Someone who has had extensive managing services experience, either with a Care Home or Homecare background and preferably with knowledge of the local inspection processes in Hertfordshire. Evidence of managing and maintaining a high-quality care service as a registered care manager will be sought which may also include experience of raising CQC or Local Authority inspection ratings in previous roles.
We are also looking for you to have:
* Own transport with business insurance is essential as travel around Hertfordshire is required although many provider meetings will be virtual
* Has a passion and enthusiasm to raise the standard of quality of care.
* Desirable: Level 5 in Leadership and Management
* Has a proven track record managing care services and managing inspections
* Has excellent communication skills, including mentoring and coaching to develop others.
* A methodical approach in relation to Quality Assurance and Governance
* Strong IT skills
* Able to work autonomously and as part of a team
PROBATION: This job will be subject to a 6-month probation period