About the Role:
We are seeking a Field Service Engineer based at our Treforest Depot.
This role focuses on delivering first-class service to both internal and external customers. You will actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, providing guidance and advice to customers
* Work in a commercially focused manner, seeking additional service revenue opportunities and promoting our aftermarket solutions
* Follow quotations and time guides, and inform management of additional work needed
* Ensure software updates are installed when released
* Complete tablet inputs, electronic reports, and timesheets in real time with detailed work descriptions
* Order parts as needed and return parts in a clean condition upon job completion
* Work overtime and respond to call-out requests as required
* Attend relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
We look for the following skills and experience:
* A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (e.g., NVQ 3/C&G)
* Relevant experience in repairing and maintaining heavy construction plant, with proven technical competence in diesel engines, transmissions, drive lines, hydraulics, and electrics
* Advanced diagnostic and troubleshooting skills, with a comprehensive understanding of hydraulics, electrics, and EATS
* Effective communication skills with colleagues, management, and customers
* A cost-conscious mindset to maximize profitability
* Strong problem-solving and diagnostic skills
* Proficiency with computer systems and Outlook
* High attention to detail
* Conscientiousness in all aspects of work
* Reliability, honesty, and trustworthiness
* Ability to understand technical literature and systems
Desirable:
* Experience in Welding and Fabrication
Benefits
What's in it for you?
Alongside a competitive salary, we offer a range of fantastic benefits:
Taking Care of You
* Health Cash Plan - Reimbursements for prescriptions, glasses, dental, physio, and more, with options to upgrade
* Free Physio Access - Phone or video consultations
* 24/7 GP Service - Private access anytime
* Additional Health & Wellbeing Support and benefits
Life Outside of Work
* Enhanced Sick Pay - Extra support during illness
* Family Leave - Maternity, paternity, and adoption leave
* IVF Support - Paid time off for treatments and appointments
* Retirement Support - Bonuses and phased retirement options
Financial Extras
* Pension - Company matches contributions up to 5%
* Car Leasing - Salary sacrifice schemes via Tusker or Octopus
* Cycle to Work - Savings on bikes and accessories
* Discounts Platform - Savings on groceries, holidays, shopping, and more
Feeling Part of the Team
Access to team benefits like a refer-a-friend bonus, long service awards from three years, volunteering days, Christmas shutdown, and involvement opportunities through Employee Council, Social Committee, and awards. #J-18808-Ljbffr