Our client is a well-established, international business that's passionate about design, innovation, and making every customer interaction feel genuinely special. As they continue to grow, they're looking for a Customer Experience Specialist to join their friendly UK team based in Horsham.
This is a fantastic opportunity to join a company that truly values its people, celebrates creativity, and puts care at the heart of everything it does. Whether you're a second-jobber looking to build your career in an office environment or an experienced professional ready to hit the ground running, this role offers the chance to thrive in a supportive and dynamic setting. With a global footprint across 90+ markets, they've built a reputation not only for their beautiful products but for the way they treat their customers - and their team.
The Package:
Salary: £27,000 - £29,000pa DOE
Monday - Friday, 8am - 5pm (1hour lunch)
Location: Horsham + hybrid working (2 days from home, 3 days in the office)
Benefits: company bonus, 25 days holiday + bank holidays, free parking, private medical insurance & sick pay!
About the Role:
You'll be at the centre of it all - helping customers, supporting the sales team, and keeping operations running smoothly. If you enjoy variety in your work, take pride in delivering excellent service, and love being part of a close-knit team, this role could be a perfect fit.
Key Responsibilities:
1. First point of contact for customer enquiries via phone and email
2. Make proactive calls to support, guide & update customers through their journey
3. Process orders and quotations, and manage returns, complaints, and samples
4. Support payment follow-up and coordinate credit and collection tasks
5. Assist the sales team with lead management, onboarding, and key account support
6. Maintain accurate customer data in the CRM system
7. Contribute to customer care projects, including NPS improvements and event support
What You'll Bring:
8. A genuine passion for customer service and building lasting relationships
9. Strong communication skills and a confident, proactive and friendly telephone manner
10. Excellent organisational skills with attention to detail
11. Hands-on attitude and a team player mindset
12. Ability to manage multiple tasks while maintaining calm under pressure
If you're passionate about delivering a best-in-class customer experience and want to be part of a forward-thinking company that celebrates creativity and innovation - we'd love to hear from you.