Think you’re ready to make an impact? Grow your career in the mortgage industry with April Mortgages and take a leading role in our ambitious expansion plans!
At April Mortgages, our mission is to give people peace of mind throughout their home ownership journey. We think mortgages should be simple, so we’re designing modern products that are in it for the long-haul, and not just for the next 2 years.
This Servicing & Completions role will report into the Head of Servicing and will be fundamental in the delivery of both primary and special servicing processes and the required oversight. You will work ‘in and on’ the business while supporting the wider business functions to achieve our joint goal whilst making sure our customers are at the heart of everything we do.
This role offers a fast-paced environment with a real opportunity to make an impact and be involved in shaping our Servicing & Completions experience.
What will you be doing:
* Working as a Mortgage Completions & Servicing processes SME
* Interacting with customers and assisting them with their queries
* Working as a consumer duty champion within the business
* Administering the delivery of daily Primary Servicing & Special servicing tasks
* Ensuring key third-party SLAs and Customer Service level agreements are achieved
* Providing daily/weekly/monthly MI
* Undertaking adequate oversight, quality assurance and end to end checks to ensure processes are actioned correctly
The ideal candidate will have the following qualities:
* A ‘one team’ attitude
* A positive attitude to change
* Good attention to detail
* Effective decision-making skills with ability to support with relevant evidence
* A passion for teamwork and investing into the development of others
* A ‘can do’ approach
* Good time management skills
* Strong communication skills
* Self-motivation
Experience required:
* 5+ years’ experience in Mortgage Completions &/ or Mortgage Servicing
* 2+ years’ experience within an operational, credit or lending environment
* Experience managing third-party relationships
* Strong understanding of mortgage regulations
* Good stakeholder management
* Good knowledge of Microsoft office
* Effective organisational skills
Things that would be nice for you to have:
(please do not let any of these points prevent you from applying)
* CeMap Qualification
What we offer:
£45k - £55k salary depending on experience
28 days annual holiday (+ bank holidays)
Private Medical Insurance with Vitality
Annual learning & development budget
Monthly socials
Opportunity for flexible working hours
We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.