Job summary
We are looking for an experienced medicalreceptionist to join our team at Hollyoaks Medical Centre.
We require a receptionist with a good understandingof EMIS WEB and proven experience of working in a fast paced environment. Theideal candidate will be highly motivated and able to work under pressure tomeet deadlines.
Main duties of the job
We require a receptionist with a good understanding of EMIS WEB. The ideal candidate will be highly motivated andable to work under pressure to meet deadlines. You will need to be a confident,loyal, hard-working, team player with excellent communication skills and acan-do approach to your work.
About us
Hollyoaks Medical Centre is a friendly practice of4,500 patients. The practice team works to high standards at all times in afast friendly paced atmosphere.
Job description
Job responsibilities
Reception/Administration duties:
Providing thefirst point of contact to patients and other visitors to enable access toappropriate services in a professional and courteous manner.
To have a thoroughknowledge and work in accordance ofpractice policies and procedures.
Receive and maketelephone calls as required. Divert calls and take messages, ensuring accuracyof detail and prompt appropriate delivery.
Liaise with localhospitals and other agencies as appropriate.
Receive telephonecalls and enter them onto triage list as appropriate, ensuring accurateinformation is recorded to enable the clinical team to deal with patient querieseffectively.
Give results of investigations/tests,i.e. blood, urine, etc. to patients
Registration ofnew patients and updating patients' records as required.
Deal with allgeneral inquiries, explain procedures, and make new and follow-up appointments.
To Provide supportfor clinicians to enable the effective day-to-day running of the practice.
To undertake anyother tasks allocated by doctors /managers.
RepeatPrescriptions:
To have a thoroughknowledge of the repeat prescription procedures
Action repeatprescription requests and ensure that they are ready for collection by thepatient within 48 hours.
To deal withqueries relating to repeat prescriptions
Job description
Job responsibilities
Reception/Administration duties:
Providing thefirst point of contact to patients and other visitors to enable access toappropriate services in a professional and courteous manner.
To have a thoroughknowledge and work in accordance ofpractice policies and procedures.
Receive and maketelephone calls as required. Divert calls and take messages, ensuring accuracyof detail and prompt appropriate delivery.
Liaise with localhospitals and other agencies as appropriate.
Receive telephonecalls and enter them onto triage list as appropriate, ensuring accurateinformation is recorded to enable the clinical team to deal with patient querieseffectively.
Give results of investigations/tests,i.e. blood, urine, etc. to patients
Registration ofnew patients and updating patients' records as required.
Deal with allgeneral inquiries, explain procedures, and make new and follow-up appointments.
To Provide supportfor clinicians to enable the effective day-to-day running of the practice.
To undertake anyother tasks allocated by doctors /managers.
RepeatPrescriptions:
To have a thoroughknowledge of the repeat prescription procedures
Action repeatprescription requests and ensure that they are ready for collection by thepatient within 48 hours.
To deal withqueries relating to repeat prescriptions
Person Specification
Qualifications
Essential
* EMIS Web clinical system
* Previous experience as a GP Receptionist.
Person Specification
Qualifications
Essential
* EMIS Web clinical system
* Previous experience as a GP Receptionist.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hollyoaks Medical Centre
Address
229 Station Road
Birmingham
B47 6ET
Employer's website