Service Desk Weekend Analyst – Your Flexible Career Start!
Looking for a role that fits around your life? Join our Service Desk team at King’s Service Centre and kick‑start your career in IT support. Perfect for students, career changers, or anyone seeking training and growth opportunities.
Application Deadline:
6 May 2026
Department:
IT Services
Location:
Newquay, Cornwall, UK
Description
Be the first point of contact for staff and students at King’s College London, delivering exceptional IT and Facilities support with a personal touch. Resolve queries at first contact wherever possible, using your problem‑solving skills and diagnostic tools. Handle requests and incidents via email, self‑service, and phone, ensuring clear communication and a positive experience. Collaborate with colleagues and stakeholders across King’s, using our Service Management toolkit to keep everything running smoothly.
What You’ll Do
* Be the first point of contact for staff and students at King’s College London, delivering exceptional IT and Facilities support with a personal touch.
* Resolve queries at first contact wherever possible, using your problem‑solving skills and diagnostic tools.
* Handle requests and incidents via email, self‑service, and phone, ensuring clear communication and a positive experience.
* Collaborate with colleagues and stakeholders across King’s, using our Service Management toolkit to keep everything running smoothly.
What We’re Looking For
* Strong troubleshooting skills and a knack for solving problems quickly.
* Excellent communication and customer care – you’ll be calm, clear, and helpful, even under pressure.
* A team player who enjoys collaborating and sharing knowledge.
Why Join Us
* Flexible weekend shifts – just one 8‑hour shift per week (07:00–21:30).
* Hybrid working – balance office and remote work.
* Comprehensive training – no prior experience needed.
* Opportunities for extra shifts and career development.
* Be part of a friendly, supportive team that values your growth.
The hours for this position are contracted at one 8‑hour weekend shift per week, between the hours for 07:00 – 21:30. There are opportunities for additional shifts to accommodate business needs. Work will take a hybrid format consisting of office based and remote working. The successful candidate will be required to undergo a comprehensive office based 5‑week, 40‑hour training program. However, we are open to discussing flexible arrangements based on individual needs during the interview process.
Key Skills & Experience Required
* Experience in a Service Desk environment (D) or customer service role (D)
* Strong interpersonal, influencing and communication skills, interacts appropriately with our customers, at all times remaining calm and courteous while working to resolve incidents and queries (E)
* Ability to adapt quickly to changing technologies and processes (E)
* Strong problem‑solving skills (E)
* An interest in IT, with a desire to expand knowledge (E)
* Experience in IT (D)
* Effective time management skills; with the ability to work on multiple tasks simultaneously, prioritising tasks according to fluctuating workloads (E)
* ITIL Foundation v4 (D)
* Full Driving Licence (D) or the ability to get to the Quintrell Downs located office within 60 minutes, using public transport or other means (E)
Employee Benefits
* Hybrid Working – Minimum of 5 days per month in the office
* 10% Performance related bonus
* 30 Days holiday and maximum of 8 public holidays (pro‑rata)
* Sick pay
* 4 Discretionary Christmas Closure Days
* Contributory pension scheme
* Life Assurance cover
* Service time - 3 Volunteer days per year
* Free onsite parking & Bike racks
* Annual leave purchase scheme – up to a maximum of 10 days (subject to national minimum wage requirements)
* Student Discount (access to Totum, Unidays & Student Beans)
* Opportunities for formal training and professional certification
* Free access to Linkedin Learning
* Free access to Future Learn short courses
* Potential for internal promotion and advancement
Equality, diversity & inclusion
We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.
This is in line with King's College London (KCL).
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