3rd Line Support Technician
Commutable from Southampton, Fareham, Portsmouth – office based role
£30,000 - £40,000 + Benefits
As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained.
This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician.
This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license.
In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development.
Key Responsibilities:
* helpdesk resolutions efficiently at 3rd Line level
* configure, and troubleshoot infrastructure hardware and virtual environments.
* detection and prevention
* monitor and optimize system performance and security.
* and update technical documentation.
* to project planning and implementation.
Requirements:
* of 5 years' experience in IT support roles – preferable Outsources / Managed services.
* across project work
* proficiency in 3rd line networking concepts and security protocols.
* experienced with WatchGuard Firewalls.
* problem-solving skills with effective communication abilities.
* verbal and written communication skills.
Please apply too this advert or email your CV direct to AmyLee@SpectrumIT.co.uk