Internal Sales Representative – Permanent Contract to Start ASAP Location: Sutton Coldfield (B76) Salary: £28,000pa - £30,000pa (DOE) Hours of Work: 40hrs per week (8.30am – 5.00pm Mon – Fri) Main role and responsibilities You will be required to promote and sell all products that the company has to offer the Aerospace Market (Aluminum Products, Titanium products, Steel Products, Other metals on offer). Essential – Must have sales / business development experience working within metal / aerospace distribution or similar Key Performance Indicators Developss, tracks and maintains customer base in assigned territory Completes and maintains all customer records Cold calls new accounts (prospect log) Reactivates dormant accounts Makes Changes or updates to account information in StelPlan · Executes Monthly Territory Reviews Provide Best-In-Class customer service · Provide timely response to customer requests for status of their orders · Provide prompt quote response to customers · Return phone calls / messages timely · Provide technical data to customers upon request · Provide a timely response to request for missing paperwork, TR's/BOL/Invoices etc. Interface with customers in assigned territories · Maintain contact with all customers in territory via Visits, phone, e-mail etc. · Visit customers in assigned territories via scheduled meetings, aligned with Sales Manager · Generate profitable revenue through order closing / order taking · Make best effort basis to resolve customer related problems, issues and challenges Process customer orders (When required) · Enter orders into StelPlan · Execute Buy Req, Process Req, or Transfer Req where appropriate · Process and acknowledge customer P.O. Acknowledgement · Update quotation log, and all other correspondence relative to customer RFQ's / Orders and Quotations Provide feedback to Management and Administrative Departments · Communicate, via e-mail, information regarding competitor activity such as pricing, material availability and lead-times · Communicates "holes in inventory" to Sales Management and Purchasing when required · Provides any pertinent feedback within monthly Territory Reviews · Communicates relevant feedback from customer base and pertinent information from · "Customer's Customer" · Communicates fiscal-health feedback from any customer, or about any customer, within your territory or otherwise · Submit high level Visit Reports to sales manager Assist in maintaining A/R integrity with all customers in assigned territory · Execute Credit and RA forms · Resolve sales related credit issues with customer · Resolve account issues resulting in the account being on Daily Credit Hold List · Obtain financial information when requested · Regular chasing of account debts and communicate with accounts · Review and be aware of account status, dates, and A/R balances · Maintain open communication with customer on A/R issues Execute Management strategy for sales development · Solicit and respond to customer quotations for various new product initiatives · Provide feedback to Sales Management and Administrative departments on new product lines · Promote new product lines with current and prospective account base Timely responsiveness to action related e-mails · Respond to Sales Management on questions or projects that are assigned · Respond to any department question regarding orders or other issues directly related to your business Participates in departmental and/or other company meetings · Prepare an item of "Industry Scoop" for Sales Meetings · Attend each Sales Meeting as scheduled · Make presentations to team / group when assigned · Actively participates · E. Make constructive suggestions to improve meetings