Are you looking to join a friendly, established team within the IT sector? Do you enjoy delivering excellent customer service and working in a fast‑paced, varied role? If so, this could be the perfect next step in your career.
We are a dynamic, international business specialising in the supply of IT spare parts and service support to major global brands across Retail and Hospitality. With clients including Epson, Citizen and PAX, we pride ourselves on our exceptional customer service, fast response times and flexible, solution‑driven approach.
We're now looking for a reliable, motivated and detail‑focused individual to join our high‑performing office team. Full training will be provided, and you'll be supported by an experienced, structured team.
What you'll be doing
This is a varied role combining customer service, administration and service support. You will be responsible for:
Customer Service & Sales Support
Answering incoming customer calls (UK and Export)
Responding to customer emails and enquiries
Processing orders, quotes and new customer accounts
Checking part numbers, availability, lead times and technical information
Releasing pick tickets and monitoring back orders
Raising commercial invoices for despatch
Managing part shipments and contacting customers when stock arrives
Monitoring service repairs and handling queries
Dealing with returns and customer complaints
Producing daily/weekly/monthly customer reports
Working closely with internal departments to ensure smooth operations
Service Support
Account management for service customers
Providing support to service partners
Ensuring the smooth flow of repairs through the workshop
Obtaining PO numbers for repairs and ensuring correct invoicing
Liaising with Purchasing for timely parts supply
Coordinating the receipt and return of customer equipment
Helping the team meet service revenue targets
What we're looking for
Good IT literacy (Word, Excel)
Strong organisational skills and high attention to detail
A confident telephone manner
A conscientious, quality‑driven approach
Excellent customer‑service skills
Ability to follow instructions but also work independently
Self‑motivated with good task prioritisation
Friendly, reliable and team‑focused
Why join us?
✔ Friendly, supportive and hardworking team
✔ International exposure with global brands
✔ Full training provided
✔ Fast‑paced, varied role-no two days are the same
✔ Opportunity to grow within a well‑established and successful business
If you're looking for a role where you can develop, take on responsibility and become a valued part of a strong team, we'd love to hear from you.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people