Payroll Operations
* Ensure each stage of the payroll process is conducted in compliance with established procedures and timelines, ensuring staff are paid accurately and on time.
* Resolve payroll-related queries efficiently, ensuring high levels of customer service and satisfaction.
* Lead on payroll year-end activities, including statutory reporting and reconciliations.
* Maintain high standards of data accuracy and integrity across Payroll and HR systems, ensuring full compliance with the Data Protection Act and GDPR.
Managed Payroll Service Oversight
* Oversee the performance of the external Managed Payroll Service Provider (MHR), ensuring that all payroll activities are completed accurately and on schedule.
* Conduct thorough checks, resolve escalated issues, and ensure timely sign-off of payroll each month.
* Conduct monthly reviews of payroll activities, identifying areas for improvement and implementing lessons learned.
Pensions Administration
* Manage the relationship with the external Managed Pension Service Provider (MHR), ensuring accurate and timely completion of all pension-related monthly and annual returns.
* Liaise with pension scheme providers to address and resolve queries efficiently.
Employee Pay and Reward
* Lead on the implementation of pay awards, long service awards, and bonuses.
* Ensure accurate payment processing and effective communication with employees regarding rewards.
HR & Payroll Systems (iTrent)
* Act as the system owner and administrator for the iTrent HR and Payroll system, ensuring it is optimised for organisational needs.
* Lead the development and continuous improvement of system functionality to support automation and process efficiency.
* Champion a positive user experience and ensure system changes meet operational and strategic objectives.
Payroll Data & Insights
* Analyse and report on payroll data to inform strategic decisions and enhance people management practices.
* Use data insights to support business planning and ensure evidence-based approaches to payroll and reward strategies.
Team Leadership
* Lead and manage the in-house Payroll Team, ensuring high standards of performance, service delivery, and compliance.
* Provide leadership across the broader HR and Payroll functions, fostering collaboration and shared learning.
* Support the professional development of team members, promoting knowledge sharing and adherence to best practices.
Pay and Reward Projects
* Contribute to and support the successful delivery of pay and reward-related projects across the employee life cycle, from onboarding to exit.
* Engage with stakeholders to ensure alignment with organisational goals and employee value proposition.