Regional Maintenance & Engineering Manager
South Wales to West London (Regional Role)
Overview
We are looking for an experienced Regional Maintenance & Engineering Manager to lead maintenance service delivery across a large-scale retail estate.
This is a dynamic, hands-on role responsible for ensuring both reactive and planned maintenance activities are delivered safely, efficiently, and in line with KPIs and service standards. You'll manage a team of engineers and specialist subcontractors, while maintaining a strong on-site presence for critical issues and providing effective remote coordination across the region.
Key Responsibilities
* Oversee maintenance operations across a multi-site retail portfolio spanning South Wales to West London
* Lead and support a team of multi-skilled engineers, alongside a network of subcontractors
* Manage reactive maintenance, including escalations and critical on-site incidents (e.g. HVAC failures, faults, plant issues)
* Ensure the successful delivery of Planned Preventative Maintenance (PPM) programmes
* Take ownership of KPI and SLA performance, driving service excellence
* Attend sites as required, particularly for high-priority or complex issues
* Monitor subcontractor performance to ensure quality, compliance, and value
* Build strong relationships with client stakeholders and provide regular performance updates
* Ensure all work is delivered in line with health & safety regulations and company standards
About You
* Proven experience in a regional or multi-site maintenance/service management role within retail or FM environments
* Strong technical knowledge of HVAC systems, with a good understanding of maintenance
* Experience managing both direct engineering teams and subcontractors
* Track record of delivering both reactive and planned maintenance services
* Strong understanding of KPI/SLA management and continuous improvement
* Ability to manage a geographically dispersed workforce
* Hands-on approach with a willingness to attend sites when required
* Excellent organisational, planning, and communication skills
Desirable
* Relevant technical qualifications (mechanical, HVAC, or electrical)
* Experience within large-scale retail environments
* Knowledge of compliance and statutory maintenance requirements
What We're Looking For
* A proactive, solutions-focused mindset
* Strong leadership and confident decision-making skills
* Comfortable working in a fast-paced, reactive environment
* High level of accountability and ownership
* Ability to balance strategic oversight with hands-on involvement