Facilities Helpdesk Administrator
Salary
: £28,000 - £30,000 DO
ELocations
: Chertsey, Surrey and occasional travel to Uxbridg
eWorking hours:
40 hours per week, Monday to Frida
**y
Position Overvi**
ew
We are seeking a highly skilled and highly organised Helpdesk Administrator to join our Facilities Management team in a multi-site role at one of our prestigious clients in the Media & Entertainment industry. You will be responsible for ensuring incoming maintenance requests are prioritised and managed to resolution including all administrati
**on.
Key responsibili**
**ties
Work Order Manag**
* ement
Receive, log, and prioritize incoming maintenance requests and work orders from various stakeh
- oldersAssign tasks to appropriate technicians or external service providers based on skillset and availa
- bilityMonitor the progress of work orders to ensure timely completion and satisfactory resolution of
- issuesUpdate stakeholders on the status of their requests and escalate urgent matters as
**needed
Purchase Order Pro**
* cessing
Create and process purchase orders for necessary materials, equipment, and services required for maintenance ac
- tivitiesCoordinate with vendors and suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods and
- servicesMaintain accurate records of all purchase orders, invoices, and receipts for financial reconciliation
**purposes
Administrativ**
* e Support
Assist with general administrative tasks such as filing, data entry, and documentation
- managementPrepare reports, spreadsheets, and presentations to support the Facilities Management team a
- s requiredRespond to inquiries and aid internal and external stakeholders in a professional and courte
**ous manner
Qualifications and**
* Experience
Previous facilities helpdesk/maintenance coordination experien
- ce desirableProficient in raising work orders, purchase orders, and managing administrative tasks
- efficientlyExperience using facilities management software is high
- ly desirableStrong organisational skills with the ability to prioritize tasks and meet deadlines
- effectivelyExcellent communication and interpersonal skills, with the ability to interact professionally with stakeholders a
- t all levelsAttention to detail and accuracy in record-keeping and d
- ocumentationAbility to work both independently and collaboratively within a team
environment