JOB DESCRIPTION
Our Repair and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They ensure that our homes are safe, warm, and dry, and where everything works; places where our residents are proud to live.
We have an opportunity for a Disrepair and Regulatory Contact Officer to join our team on a full‑time, 12-month fixed-term contract, based in either Oldham or Chesterfield. The role offers a hybrid working arrangement, with three days a week in the office and two days working from home.
About the role
Reporting to the Disrepair and Regulatory Contact Manager, the Disrepair and Regulatory Contact Officer supports the team by providing proactive administrative and operational assistance. The role is focused on delivering a high‑quality, efficient service to both internal and external customers, ensuring processes are managed accurately and consistently.
You will help ensure the service runs smoothly through effective record‑keeping, coordinating key activities, and working in line with regulatory and data protection requirements.
Skills and experience
Essential
Working knowledge of the functions and obligations of a registered social landlord
Highly organised, with the ability to work to agreed timeframes
Excellent written and verbal communication and interpersonal skills
Ability to plan and manage multiple work assignments effectively
Good working knowledge of Microsoft Office and experience using IT systems
Strong attention to detail to support accurate recording and audit requirements
Experience in maintaining accurate records and activity logs
Experience raising orders and managing payments
Knowledge of GDPR legislation and the Data Protection Act
Desirable
Experience handling complaints under Section 11 of the Landlord and Tenant Act
Understanding of, and interest in, housing issues and services provided by registered housing providers and regulatory bodies
Previous administrative experience using data management systems, ideally Swordfish, CRM, and Northgate
Essential Qualifications
Level 2 qualification in English and Mathematics (GCSE grades 9-4 or A*-C)
If you are interested in applying for this role, please review the role profile to understand the full responsibilities and ensure you meet the essential criteria.
If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.
TGPCVL