Overview
Job Role: Support Worker - Days
Service: Creative Care - Leicester Complex Care
Hours per week: 42 Hours per week
Hourly Rate: £12.71
Location: Leicester
This role is only open to male applicants due to the preferences of the individuals we support.
About Creative Care - Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions.
Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person centred care, we provide 24hour care support tailored to each individual\'s needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.
What We’re Looking For
While experience in care is welcome, it\'s not essential - full training is provided. We\'re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You\'ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Description
Job Title: Support Worker
Responsible to: Service Manager
Responsible for: The People We Support
Our Values
Supporting rights, needs, choices and dreams
Seeing the possibility to make a difference in all that we do
Being financially responsible and economically sustainable
Embracing new technology and innovation
Appreciating every colleague\'s contribution
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
* Colleagues
o Mentor new colleagues during induction to support high-quality care delivery
o Participate in supervision, observation and appraisal processes
o Provide effective communication including accurate written reports
* Business
o Follow WCL financial procedures
o Act in line with the organisation\'s environmental and sustainability principles
* The People We Support
o Help maintain a caring environment aligned with best practice, guidance and legislative requirements
o Contribute to clear and effective communication with all stakeholders
o Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
o Seek and share the views and preferences of the people we support
o Promote high levels of satisfaction among people we support, families, colleagues and commissioners
o Support the Service Manager with complaints and concerns following WCL policy
o Maintain positive relationships with families, the community, and external partners
o Understand and implement safeguarding procedures
* Safeguarding
o Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
o Recognise and report safeguarding concerns appropriately
* Health and Safety
o Take reasonable care of your own and others\' health and safety
o Cooperate with the employer to ensure compliance with legislation
o Avoid misuse of equipment or systems provided for safety
o Support the Service Manager in maintaining a safe environment
* Data Protection
o Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
o Use and share information only with authorised people and for authorised purposes
This job description is not exhaustive and may be amended to meet service needs.
Person Specification
Qualifications
Desirable: A recognised health or social care qualification
* Experience
Additional relevant training or qualifications
Essential: Evidence of wanting to professionally develop
Willingness and ability to learn
Desirable: Experience supporting people with disabilities, older people, dementia or mental health needs
Experience working as part of a team
* Technical Skills
Essential: Ability to handle basic numerical data, including simple financial information
Ability to use Microsoft Office (Word and Outlook)
Desirable: Ability to use WCL transport or own transport when required
* Personal Qualities
Essential: Understanding of fairness and valuing diversity
Understanding of safeguarding vulnerable adults and the ability to recognise concerns
Ability to work positively and flexibly as part of a team
Positive values relating to disability, older people, dementia and mental health
Understanding of WCL\'s key statements and how to demonstrate them
Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs
Good verbal and written communication skills
Ability to listen sensitively
Strong interpersonal skills
Ability to develop and maintain positive relationships with others
Desirable: Ability to plan, organise and prioritise tasks
Understanding of positive, person-centred support planning
Ready to Change Lives? Apply Now! If you are passionate about making a genuine impact and enriching the lives of others, then we would love to hear from you. We receive a high volume of applications each day, and if your application passes our prescreening stage, a member of our friendly team will be in touch to guide you through the next steps!
About Creative Care And We Change Lives (WCL)
Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and communitybased services.
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