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Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your organisational skills and attention to detail make a real difference?
We are recruiting on behalf of our client, a highly regarded organisation in their industry, for a Customer Services Executive to join their dynamic team. This is a fantastic opportunity to play a key role in maintaining and enhancing the company’s reputation for outstanding customer care.
Key Responsibilities:
* Be the first point of contact for all customer enquiries via phone, email, and web chat, ensuring calls are answered promptly and efficiently.
* Process orders, quotations, and returns accurately, while keeping customers informed of any delays or shortages.
* Maintain and update customer records, ensuring all information is accurate and up-to-date.
* Liaise with internal departments, including procurement and account managers, to meet customer needs.
* Monitor courier deliveries, follow up on exceptions, and inform customers and account managers of any issues.
* Attend daily and monthly team meetings to stay aligned with company goals and updates.
* Provide exceptional customer service by handling enquiries with professionalism and enthusiasm.
Requirements
* Previous experience in customer service, sales administration, or a similar role.
* Strong IT skills, including proficiency in MS Office (Word, Excel, Outlook, Teams).
* Excellent telephone manner with the ability to build rapport quickly.
* Highly organised, with exceptional attention to detail and time management skills.
* A proactive team player with a commitment to delivering outstanding service.
* Experience with CRM systems and order processing is an advantage.
What’s on Offer:
* Comprehensive induction and training programme, including detailed product knowledge and system training.
* Opportunity to work in a supportive and collaborative environment.
* Access to customer service training programmes for professional development.
* Bonus
* Hours- 7.30-4.30
* Free snacks and hot drinks
* Monthly staff meetings with free lunch
* 22 days of paid holiday plus bank holidays increasing to 25 days with service
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