Ford Fuels is a family run fuel, lubricant and AdBlue distribution business supplying both commercial and domestic customers.
An opportunity has arisen for a Full-Time Office Supervisor to lead the customer service department working at our Farrington Gurney Depot.
Within this role you will oversee and co-ordinate the daily administrative and customer service functions, ensuring smooth workflow, staff productivity, and compliance with company procedures and policies. This role is pivotal in maintaining a well-organised, efficient and collaborative office environment.
You will be required to work Saturday mornings on a rota basis, which will be paid at overtime rate.
What we can offer you:
22 days holiday (plus bank holidays)
Discretionary annual bonus
2x annual salary life cover
Company pension
Cycle to work scheme
Employee Assistance Programme
Eye-care scheme
Retail discounts
Free on-site parking
Full training
About the role:
40 hours per week
Monday to Friday, 8:00am - 5:00pm (1 hour unpaid lunch break)
Supervise and co-ordinate daily activities and operations within the team
Co-ordinate workflow by organising daily activities, delegating tasks, and distributing tasks efficiently and fairly amongst team members
Ensure incoming calls and emails are answered promptly
Ensure a high level of customer service is offered to all our customers
Make sure that orders and payments are processed accurately and in a timely manner
Enquiries from team and customers to be dealt with quickly and effectively
Ensure team members update Fuelsoft with customer information
Communicate with our credit control department for on hold orders
Work alongside our transport team to ensure urgent orders are prioritised and customer requirements are met wherever possible
Develop and maintain a positive atmosphere and working culture in the office
Conducting regular 1-2-1's with team
Provide cover for holidays and sickness when required
Manage holiday and work rotas
Find solutions to reoccurring problems
Training, guidance, and motivation of the team
Liaise with other departments and depots as necessary
Act as escalation point for customer queries and take ownership of issues until they are resolved
Drive continuous improvement across internal processes
Ensure adherence to health, safety, GDPR, and HMRC regulations
Manage office stock, supplies and tools
About you:
Leadership experience (essential)
Experience conducting 1-2-1's and developing individuals
Experience in a customer service team
Excellent IT skills
Excellent communication skills
Able to influence
Professional
A good delegator
Motivated and organised
Able to prioritise and work well under pressure
Problem solver
If you feel this Office Supervisor role is for you, please apply today.
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