This London-based business is on a mission to empower brands and creators to thrive on TikTok Shop. As a full-service agency, they support clients with everything from campaign strategy to content creation, account management and live commerce. With TikTok Shop rapidly becoming the go‑to platform for social‑first e‑commerce, we’re helping them expand the team and are looking for a confident Account Executive to join the team.
About the role
As an Account Executive, you’ll be at the heart of their client relationships, working closely with one of the founders, helping brands and creators navigate TikTok Shop and unlock its potential. You’ll support the delivery of training and onboarding, help coordinate ongoing campaigns, and act as a day‑to‑day point of contact for a range of exciting clients.
Key responsibilities
* Act as a go‑to contact for assigned clients, supporting onboarding, training & account setup
* Confidently explain TikTok Shop’s features & processes & best practices; help coordinate internal teams (content, creators, logistics) to deliver strong results
* Track client performance and troubleshoot any issues with support from senior team members
* Maintain regular communication with clients via email, Zoom and WhatsApp
* Prepare basic reports, case studies or feedback summaries to feed into wider client strategy
About you
* High energy, confidence, and standout communication skills
* Experience working with brands, creators, agencies, or e‑commerce teams
* Strong organisational skills and ability to manage multiple accounts and workflows
* Commercial mindset with a focus on performance and growth
* Ability to analyse data and turn insights into actionable improvements
* Passion for TikTok, creators, and fast‑paced startup environments
* Outreach or sales experience is a strong bonus
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