Job Overview
We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Excellent client interaction skills are essential.
Location
Leeds & surrounding area.
Duties & Responsibilities
* Conduct daily visits to client locations for the purpose of break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other pertinent IT equipment.
* Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime for the client during the replacement process.
* Perform the setup of Wi‑Fi devices and identify faults with data network cables on‑site.
* Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary.
* Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
* Work across North West, Central, South East & South West (with UK‑wide travel and overnight stays when required).
Salary & Working Hours
£28,678 per annum (including on‑call supplement).
Full‑time, permanent. 13‑hour shifts, 3 days on / 3 days off rota (including weekends and bank holidays).
Key Requirements
* Willingness to travel to client sites daily.
* Clean full UK manual driver’s licence (international driving licences are NOT accepted).
* Technical mindset, logical and methodical approach to troubleshooting.
* Experience in installing or supporting EPoS hardware, or IT installations, or a similar environment.
* Experience as an IT Network Engineer or Telecoms/Broadband Engineer in the retail or hospitality industry is highly desirable.
Experience
* 1 year of IT support experience (preferred).
* 1 year of EPOS experience (preferred).
License & Certification
* UK Manual Driving Licence (required). International Driving Licences are NOT accepted.
Willingness to Travel
* 100% (preferred).
Communication Skills
Excellent written and verbal communication skills.
Vehicle Provision
Successful candidates will receive one of our brand‑new vans equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customised racking in the rear.
Company
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. We also boast a brand‑new 20,000 sq ft HQ in Tipton, the Midlands, which is the central base for all the company's other activities.
Benefits
* Company van and fuel card.
* Training opportunities.
* 19.6 days annual leave (including bank holidays). As you will be working a 3 day on/3 day off rota, booking just 3 days off will give you 9 days off.
* Company events, team parties and team‑building activities.
* Company Employee of the Quarter award, with monetary recognition for nominated employees.
EEO Statement
nGeneration is an Equal Opportunity Employer.
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