Company Description
Virgin Media O2 Business is the combination of two leading UK brands, Virgin Media Business and O2 Business, forming a new kind of digital partner for both private and public sector organizations. As businesses evolve, we provide the tools to not only meet but exceed consumer expectations by doing good while doing business. We're ready to challenge norms, achieve more, and share in our successes. Join us in redefining the future of business.
Role Description
This is a full-time hybrid role for a Sales Retention Executive located in the Manchester Area, United Kingdom. The role is currently 2 or 3 days a week working from our Manchester based office.
The Sales Retention Executive will be responsible for retaining existing customers, developing relationships, identifying their needs, and offering tailored solutions. Daily tasks will include making outbound calls, handling customer inquiries, resolving issues, and achieving retention targets. The role also involves analyzing customer data to recommend improvements and tracking performance metrics.
Qualifications
* Strong customer service and relationship management skills
* Sales techniques and retention strategies
* Ability to work efficiently both independently and as part of a team
* Excellent communication and negotiation skills
* Proficiency with CRM software and data analysis tools
* Problem-solving and conflict resolution abilities
* Experience in a similar role is a plus
* Ability to adapt to a fast-paced environment
* Familiarity with the telecommunications industry is beneficial