Join Ofwat’s Corporate Enablers as a IT Service Manager
*Office Location: Birmingham (B5 4UA) with hybrid working*
About Us
We are Ofwat, the Water Services Regulation Authority, a non‑ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commission’s final report, the UK government has set out a bold new direction – one that brings together expertise from across the sector to deliver better outcomes for customers and the environment.
We are working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We’re also continuing to engage with the Welsh Government to support future decisions for Wales.
While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you’re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact.
The Role
Reporting directly to the Head of Service Management, you will be responsible for ensuring IT Service Management policies and processes offered to Ofwat operations are consistent in approach, aligned to industry best practice standards and support Ofwat’s operational strategic goals. You will represent Service Management in up to three specific Ofwat Directorates and their sub‑teams, guiding and advising on all things related to IT Service delivery.
This role allows for the opportunity to influence and shape how we deliver IT Services to our end users, improving efficiencies to our operational processes.
About You
Below are some of the key essential experience, skills & knowledge required for this post:
* Extensive IT Service Management experience in a high pressured, customer facing IT service delivery environment, working to tight timelines as agreed with operational partners. Significant experience within SACM and wider asset and configuration management experience is essential.
* Knowledge and experience of core Service Management work areas including but not limited to, Service Catalogue management, SACM, BRM, service design and transition aspects of the IT Service Management lifecycle in an operational facing role.
* Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL – V3.0 as a minimum).
* Experience of presenting complex and potentially contentious information to a technical and/or non‑technical audience.
* Experience of working with colleagues at a Senior Leadership Team level. Comfortable working directly with our users to ensure the optimal service experience.
* Experience working with ServiceNow (or similar) as the ITSM toolset would be highly advantageous.
Why You Should Join Us
* People Centric: Our people are at the heart of Ofwat and everything we do – we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way.
* Innovative Work Environment: We embrace agile and new ways of working and have a culture built on trust, flexibility, and collaboration.
* Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting.
* Work‑Life Balance: Enjoy the flexibility of working from home combined with the benefits of in‑person collaboration in our Birmingham and London offices.
* Excellent employer pension contributions of nearly 29%.
* 25 days’ annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave.
* Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership.
* Fees paid for membership of relevant professional bodies.
* Up to 3 volunteering days per year.
* Generous shared parental leave and pay supporting your family life.
Follow the link to apply for full details about the role. Please ensure you have submitted your application in full before the below deadline.
#J-18808-Ljbffr