Overview
Join Miller and Carter, the home of the steak. We take the bull by the horns. Picture perfect steaks, butchered, aged and cooked to perfection. We add a special touch to every occasion. Mitchells & Butlers is one of the largest operators of pubs, bars and restaurants in the UK. With 16 brands over 1650 locations, our apprentices can find themselves cooking a delicious steak in Miller & Carter, pouring the perfect pint in O'Neills or serving a family dinner in Harvester.
Responsibilities
* Greet, serve and look after our guests
* Maintain the highest standards of cleanliness and safety
* Work with the team to create a friendly atmosphere our guests will love
* Know the menus inside out, making recommendations to our guests
* Be a champion of brand standards
* Identify opportunities and apply techniques to increase sales and improve customer experience
* Tailors communication techniques to meet customer needs and build rapport
* Maintain a safe, hygienic, and secure working environment
* Comply with health and safety legislation, regulations, guidelines and procedures
* Follow food safety and allergen legislation and procedures applicable to own role
* Use technology and equipment in line with business policy to meet customer needs
* Handle transactions and payments securely
* Work as part of a team to ensure that products and services are delivered on time and in line with business needs
* Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor
* Use professional methods of communication that are tailored to different situations, and individual and team needs
* Manage own time and workload, prioritising tasks
* Maintain and rotate stock according to life cycle and business processes
* Ensure equipment and technology faults and maintenance issues are reported promptly
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures
* Keep up to date with changes to products and processes
* Use feedback to improve own performance
* Reduce the waste of resources, taking sustainability into account, in line with business expectations
* Follow and support equity, diversity and inclusion legislation and principles
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant
Qualifications and Training
* Hospitality Team Member Apprenticeship - Food and Beverage Service L2, including Functional Skills in maths and English
* Join the 30 hours of paid work every week as part of the apprenticeship
* Obtain Functional Skills in English and maths (if you don't already have GCSE)
* 13-15 month program leading to the Food and Beverage Team Member Level 2 Apprenticeship standard
Benefits
* Love eating out? You’ll receive a 33% discount across all brands
* Fun, laughs and lifelong friends
* Funded qualification up to degree level
* Option to give back through company and charitable activities
* 33% discount on a cosy stay at Inn Keepers Lodges
* Pension, 28 days paid holiday, high-street shopping discounts and free shares
Wage and Working Hours
* 16-20 year olds: £10 per hour
* 21+ year olds: £12.21 per hour
Note: This description reflects the role as an apprenticeship with Mitchells and Butlers and includes on-the-job training and development opportunities. This position is suitable for individuals with a warm, helpful manner and a willingness to learn, with no prior experience required.
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