Disrepair Manager - Surrey – Hybrid Working (expected average 1‑2 days per week in the office, 3‑4 days at home) – c£55,000 starting salary – 36‑hour working week – 35 days holiday (27 days + 8 bank holidays) – Domestic Properties (social and leasehold housing) – Generous Pension Scheme, 2:1 employer contribution – Leading Employee Assistance Programme – Flexible Working, promoting a work‑life balance – Permanent Position – Job Security with Career Progression opportunities.
A leading charitable Housing Association that encourages personal development, offers great benefits and is a compassionate employer requires a Disrepair Manager in Surrey to manage the effective delivery of complex and escalated repairs projects.
Duties
* Lead and manage a team of inspectors and surveyors, ensuring close liaison between office-based staff and the mobile trades teams.
* Jointly control and report on a £2m budget.
* Manage a small team of inspectors, providing leadership to ensure staff develop their skills and are supported, whilst fostering a strong culture of respect, performance and productivity.
* Ensure the delivery of appropriate surveying, inspection and remedial works, both in reaction to repairs and complaints, and to include preventative inspections and works. All carried out to time, cost, quality and budget.
* Ensure that service users (tenants and leaseholders) are fully consulted about proposed works and remain engaged throughout the works to satisfactory completion.
* Liaise closely with internal stakeholders to communicate repairs performance, identify opportunities for improving the effectiveness of the service and implement these improvement plans effectively.
* Support the complaints procedure for the team and investigate and resolve complaints.
* Support the overall process of the repairs service by ensuring the team carries out quality pre‑ and post‑inspections.
* Work collaboratively with the surveyors within the team and the Asset Manager to ensure the full range of surveying duties are delivered, including Estate Inspections, TDI surveys, mutual exchanges, etc.
* Manage the damp and mould process, ensuring the surveyors carry out correct diagnosis before handover for remedial works.
Skills and Experience
* CIOB or BSc in Building Surveying or HNC/HND, or RICS formal qualification or qualification in progress (or Equivalent) is desirable.
* Knowledge and experience of the Construction or Maintenance Industry.
* Contract and financial management skills.
* Relevant technical qualifications, or ability to progress via CPD.
* Knowledge and experience of technical aspects of the contracts managed.
* Full UK driving licence and ability to travel.
* An excellent understanding of health and safety and CDM, and how it applies to your job.
* Project management, financial and commercial understanding.
* An assertive and pro‑active approach to resolving technical and people issues and identifying improvements or resolutions.
* Ability to advise trade staff and contractors about technical repair solutions.
* Ability to analyse data to formulate improvement plans.
Benefits
* Starting salary circa £55k.
* Fantastic work/life balance with flexible working.
* 35 days holiday (27 days + 8 bank holidays).
* 36‑hour week.
* Strong focus on learning and development, with opportunities to grow your skills and career.
* Enhanced maternity, paternity and adoption pay.
* 2:1 employer pension contribution.
* Funded health cash plan.
* Extensive wellbeing support.Voucher-based recognition scheme.
* Retail discounts.
This is a unique opportunity for a Disrepair Manager in Surrey to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today!
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