Overview
Job Opportunity: Customer Account Administrator
Are you a proactive, customer-focused individual who thrives in a collaborative environment? Our client is seeking a Customer Account Assistant to join their friendly and fast-paced team. This is a fantastic opportunity for someone who enjoys building relationships, solving problems, and contributing to a shared goal of delivering outstanding service.
Location: Liverpool, Knowsley
Hours: 9:00 AM - 5:00 PM (30-minute lunch break)
Salary: £25,000 per year
Responsibilities
* Customer Engagement via Chat-Box: Act as the first point of contact for customer queries. Provide prompt, helpful responses and ensure continuity of service by proactively coordinating with team members when needed.
* Lead Forensics & Account Insights: Use the platform to identify potential customer accounts and share valuable insights with the sales and support teams. Full training will be provided.
* CRM & Quotation Management: Keep customer records up to date, follow up on quotations, and escalate any issues such as pricing or delivery concerns to the relevant departments.
* Account Coordination & Support: Support account managers and assist with general office tasks. A flexible, team-oriented approach is essential to maintaining strong customer relationships.
Qualifications
* Is passionate about customer service and account management
* Learns quickly and is comfortable with technology
* Is a collaborative team player who communicates clearly and supports others
* Is proactive, organised, and able to manage multiple priorities with confidence
What We Offer
* A welcoming and supportive team environment
* Full training and ongoing development opportunities
* A healthy work-life balance
* Secure parking and a generous holiday allowance
Don’t miss out – apply today and take the next step in your career!
Adecco Branch: Liverpool Adecco Retail Branch
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