Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively
We're looking for a commercially sharp, ambitious Internal Account Manager, to strategically manage a portfolio of UK-based accounts – with a focus on driving growth, identifying opportunity, and building relationships that unlock real revenue.
This isn't a reactive service role. It's a growth role.
Serving as the primary point of contact for your customer accounts, you'll work closely with our UKI Account Management team, building strong long-term relationships that drive customer satisfaction, effective adoption of our solutions and identify and convert upsell and cross -sell opportunities that accelerate account growth. You will also play a key role in supporting the wider Account Management function through collaboration, lead qualification, and customer experience management.
Key Responsibilities:
Sales & Revenue Growth
* Meet or exceed the agreed annual sales target for your UK account base.
* Identify, qualify, and close sales opportunities within your assigned portfolio.
* Manage low-value and long‑tail sales activity, including ERP GO as an initial focus, with potential to expand as required.
* Drive cross-sell and up-sell opportunities through regular customer contact, supported by structured cadences within HubSpot.
* Provide quotations and follow up on lower-value items to support revenue generation.
* Drive long‑tail sales activities, with potential expansion across other product areas.
* Grow revenue from low-value segments through structured outreach and consistent customer engagement.
Customer Relationship Management
* Act as the primary point of contact for your assigned accounts across the UK and Ireland.
* Build and maintain strong relationships with customers at all levels, including Board, Executive, and C‑Suite decision makers.
* Keep customers informed about new product releases, system enhancements, and value-added services to ensure they maximise the use of our growing product portfolio.
* Liaise internally and externally to manage customer needs, influence solutions, and ensure seamless service delivery.
* Support internal teams by triaging customer issues and directing them to the appropriate departments for resolution.
* Work with internal stakeholders (Support, Product, Operations, AM teams) to improve overall customer experience and outcomes.
Skills, Knowledge and Experience:
Qualifications & Experience
* Strong commercial awareness in all areas.
* Drive and Hunger to develop and progress.
* Ideally experience of working in sales within a software solution environment
* Technical understanding from an application and technology perspective
* Demonstrate success in a similar role
Desirable Skills
* Knowledge of KCS applications in the Distributor sector
* Knowledge of the general Distributor sector
* Appreciation for all products and services within the Klipboard offering
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.