Overview
Join a dedicated local government organization delivering seamless IT support to critical public services. As a Service Desk Analyst, you will provide first-line technical assistance, resolve issues, and ensure smooth day-to-day operations for end users. This role requires strong problem-solving skills, excellent communication, and a customer-focused mindset.
If you're ready to make an impact in a fast-paced environment, apply today!
Responsibilities
* Act as the first point of contact for IT support requests via phone, email, or ticketing system.
* Troubleshoot and resolve hardware, software, and network issues.
* Escalate complex issues to second-line support when necessary.
* Assist with user account management, including Active Directory and Office 365.
Qualifications
* Experience in a similar IT support or service desk role.
* Strong knowledge of Windows 10/11, Office 365, and basic networking.
* Familiarity with Active Directory and remote desktop support tools.
* Excellent troubleshooting and problem-solving skills.
Benefits
* Scope of extension
Salary
* £250 Per Day All Inclusive
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