Resource Planning & Scheduling Analyst
Derbyshire| Full time Onsite (Mon – Fri) | £32,000–£36,000 + Package
Are you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans? If so, this is a first-class opportunity to join an established Resource Planning team.
The role is fully onsite (Mon – Fri) and provides a competitive base salary of £32’000 - £36’000 (depending on experience) and broad benefits package.
What You’ll Do
* Own and manage the short-term resource planning cycle (> 8 weeks)
* Verify the demand forecast prior to creating a rolling schedule pattern that you’ll optimise regularly to cater for local changes, events and alterations in expected demand
* Effectively manage ‘off-line’ activities to ensure optimal resource availability
* Analysis performance trends to adjust forecast accuracy and schedule optimisation
* Optimise and improve the use of the WFM platform
* Spot trends and risks to improve future planning.
* Influence stakeholders in best practice planning processes
What We’re Looking For
* Experience within a contact centre Resource Planning or Workforce Planning team
* Strong knowledge of creating, releasing and optimising staff schedules
* Hands-on use of a leading WFM platform ( NICE, Verint, Calabrio, Alvaria)
* Competent Excel & analytical skills
* Proactive relationship building and stakeholder engagement abilities
* A proactive mindset with a focus on continuous improvement.
What You’ll Get
* Competitive salary
* Broad Benefits Programme
* Superb coaching, mentoring and support
* Onsite Parking
Ready to apply or learn more? Please contact us as directed