Overview
Customer Account Executive – Permanent / Full-time. Office Based, Monday - Friday.
Opportunity
This is a role for a people-person with precision. If you love turning customers into loyal partners, take pride in delivering impeccable service and enjoy getting the little things right - we want to hear from you.
The company
We are recruiting on behalf of a respected Hertfordshire-based packaging company that is known for delivering premium solutions to some of the world's most recognisable brands. With 37 years of consistent growth, no redundancies, and a track record of looking after its people - this is a company that values integrity, detail and long-term relationships.
As demand rises and the business continues to grow, they are investing in their customer support function and looking for someone who thrives on adding value to new and existing customers.
If you love building trust, solving issues before they arise and keeping operations running smoothly with a smile - this could be your next home.
Responsibilities
* Be the customer's champion: Act as the key point of contact for clients, responding quickly and professionally to phone calls, emails, queries, orders and quotations.
* Own the process: Manage orders from placement through to delivery, ensuring accuracy, clarity and timeliness at every step.
* Keep the plates spinning: Juggle multiple accounts and projects at once - all while staying organised and on-point.
* Build strong relationships: Develop deep understanding of client needs and nurture long-term partnerships.
* Be the calm in the storm: Resolve issues confidently and tactfully, keeping customers informed and happy.
* Support the team: Working closely with other members in the team and collaborating with production, logistics and the warehouse to ensure smooth handovers and delivery of service/product.
* Stay sharp: Spot inefficiencies, suggest improvements and keep customer records immaculate.
* Represent the brand: Deliver service that reflects our commitment to quality, reliability and innovation.
Qualifications
* A warm, confident communicator who builds trust naturally
* Highly organised, reliable and comfortable managing complex processes
* Someone who thrives in a fast-paced environment and can stay calm under pressure
* Previous experience in a customer service, sales support, or account management role (ideally B2B) would be ideal.
* Excellent attention to detail, with strong administrative and IT skills (CRM/order systems a plus)
* A proactive problem-solver who loves making life easier for others
* Based within commuting distance of the office in Hertfordshire
What’s on Offer
* Competitive salary based on experience
* Performance-based bonuses
* Full training and ongoing development
* 22 days holiday + bank holidays
* Pension scheme (auto-enrolment)
* A stable, supportive team environment with long-term progression opportunities
* A respected company culture where people genuinely enjoy coming to work
* Location: Stevenage
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