Tenancy Engagement & Enforcement Officer (Job Ref: Bournemouth and Poole 5285340)
Pay Rate: £18.85 per hour PAYE
Hours: 37 Monday – Friday, normal working hours
Assignment Length: 2 months (potentially extendable)
Location: Northmead House, BH17 7RP – On‑site
Benefits: Free car parking
Full clean driving licence and use of own car is essential
Overview
Strong housing management background with proven tenancy enforcement experience. Ability to manage complex caseloads and work independently within set guidelines. Confident using legal processes, producing witness statements and attending court when required. Skilled communicator, able to build rapport, persuade and influence tenants. Good IT ability, including Word, Excel, Outlook and systems relevant to the role. Experience liaising with partner agencies and resolving contentious issues. Diploma/Degree in a relevant field or equivalent experience.
Key Accountabilities
* Lead and allocate complex cases, supporting colleagues and coaching where needed.
* Respond to escalated serious tenancy breaches and apply enforcement procedures.
* Present clear and focused case information and recommendations.
* Maintain thorough records and gather evidence for possible legal proceedings.
* Prepare witness statements and attend court when required.
* Support access for compliance checks affecting health and safety.
* Assist Neighbourhood teams where communal misuse impacts residents.
* Use judgement to take formal action including warnings and legal notices.
* Build constructive relationships with tenants, improving understanding and cooperation.
* Identify improvements to processes and challenge barriers to joint working.
* Make evidence‑based decisions and escalate complex issues appropriately.
* Manage own workload against shifting priorities and deadlines.
Requirements & Key Criteria
* Diploma/Degree in a relevant subject or equivalent practical experience.
* Strong knowledge of tenancy enforcement processes, legal requirements and risks of non‑compliance.
* Confident managing complex caseloads and working on own initiative.
* Effective verbal and written communication skills.
* Ability to influence and defuse confrontational situations professionally.
* Flexible and customer‑focused approach with high levels of tact and diplomacy.
* Commitment to safeguarding and safe working practices.
* Basic DBS check.
* Must be able to travel as required and hold a valid UK driving licence with own vehicle.
How to Apply
Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.
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