M a i n r es pon s i b i l i t i e s T hi s j o b de scr ip t i o n s e ts o u t t h e m ai n d u t i e s a n d re s p o n s ib i l i t ie s o f th e j o b - hol d e r. It d o e s no t c o n s t i t u te a n e x h a u s t i v e or c o m prehe n si v e d e scr i p t i on of d u t i es a n d t h e j ob h o l d e r w i l l be r e q ui r ed to c ar r y o ut an y a d d i t i o n al tas k s as a n d w h en r e q u e s ted to do s o b y t h e i r m a n a g er. Re s p o n s i b i l i t i es a n d d u t i es m a y a l s o ch a n g e i n l i g h t of f ut u r e b u s i n e s s n e e ds a n d p e rs o n a l d e v e l o p m e n t. Service Quality • Controlling and regulating bus routes, on the road and on forecourts, bus stands, stations and garages to QICs standards in conjunction with other officials and iBus Controllers, using any appropriate method of control technology. • Taking charge in emergency situations affecting services, minimising disruption wherever possible. • Minimising the effects of a disrupted service on customers by using established service control methods. This would include using curtailments, projections, advancing, holding, or retarding departures. • Having sufficient knowledge of the main traffic issues on routes to enable adjustments ensuring a regular, smooth running service. • Building teamwork and rapport with all roadside bus transport workers (internal and external) • Implementing diversions safely as required, using local knowledge and involving/liaising with other agencies as appropriate. • Ensuring that staff and vehicle presentation meet the company standard (for example by supervising run-ins/run-outs & ensure drivers are conducting vehicle checks) • Handling customer comments and enquiries in a professional manner. • Providing information and advice to customers when required. Staff Relations • Assisting and coaching staff of all grades to maintain the standards set by Arriva London • Developing and maintaining a relationship of co-operation and teamwork with operating and engineering staff • Taking remedial action to rectify situations / behaviour which fall short of the standards expected • Working closely with garage administration and engineering staff to ensure optimum use of available workforce and vehicles. • Ensuring staff operate within PCV regulations, the provisions of the Road Traffic Act, and within a safe environment Service Planning Contributing information / project work to assist Arriva London with making service change decisions. This may include: • Advice and evidence on excessively light /heavy usage of services • Reporting of regular gaps or poor service, especially on new services • Undertaking studies and route surveys and making recommendations for route changes as appropriate • Recommending and providing information on other ways in which Arriva London may be able to improve its effectiveness/efficiency Garage Duties • When required, taking responsibility for the supervision of a garage and its staff including the opening and closing of garages, supervision of the run-out, taking appropriate action to cover casualties • Taking responsibility for lost property when no Operation Supervisor is available and to carry out general administrative tasks as required. Other Duties • Carrying out observations and investigations when requested. • Attending meetings as required. • All other reasonable duties as may be required from time to time.