* **Tanium Removal Programme:** Transitioning global endpoint management away from Tanium, implementing alternative solutions, and ensuring operational readiness across regions.* **Persona Automated Identity Verification:** Deploying automated identity verification for onboarding and IT support, integrating Persona with Okta and Zendesk, and improving security and user experience.* **Defining What Success Looks Like:** You’ll lead workshops and conversations to uncover business needs and translate them into detailed functional and technical requirements, including data mappings, system behaviour, API interactions, and workflow logic* You’ll document requirements that are clear, actionable, and aligned to our strategic goals.* **Orchestrating Global Change:** You’ll work closely with engineering and architecture teams to assess system impacts, review solution designs, and support region‑specific deployment considerations in a multi-national environment.* You’ll help plan and support the global rollout of new tools, and ensure everyone is ready for the transition.* **Supporting Decommissioning and Validation:** You’ll support technical validation activities—including uninstall method testing, endpoint behaviour analysis, compatibility checks, and confirming solution performance across environments* **Managing Risks and Dependencies:** You’ll assess technical dependencies between platforms (Intune, Azure Arc, Autopatch, Patch My PC, Okta, Zendesk, Persona) and ensure risks related to integrations, data flows, and automation logic are identified and addressed* You’ll identify risks early and work with the team to resolve them before they become blockers.* **Championing Compliance and Change:** You’ll ensure technical solutions comply with privacy and security requirements—considering data flows, retention rules, auditability, and platform configuration implications* You’ll support change management, helping to create training and communications that drive user adoption and smooth transitions.* **Testing and Continuous Improvement:** You’ll design test scripts that validate integrations, API calls, system configurations, error handling, and exception paths—not just business outcomes* You’ll track progress, measure outcomes, and help the team continuously improve.* Experience delivering business analysis for large-scale IT transformation projects, ideally in endpoint management, identity, or ITSM.* A knack for translating complex business needs into clear technical requirements.* Confidence engaging with stakeholders at all levels, from engineers to executive sponsors.* A collaborative, people-first approach—able to build trust, foster alignment, and drive results across global teams.* Strong understanding of compliance, privacy, and regulatory frameworks (GDPR, SOC2, etc.).* Familiarity with tools like Intune, Patch My PC, Okta, Zendesk, and Persona is a plus.* **Lead requirements workshops with stakeholders (IT, HR, Legal, Change, Cybersecurity, regional teams).*** **Document and validate business, functional, and technical requirements for both projects.*** **Map current and future state processes, identifying gaps and improvement opportunities.*** **Ensure requirements align with compliance, privacy, and regulatory standards (GDPR, SOC2, regional laws).*** **Facilitate communication between project teams, executive sponsors, and impacted business units.*** **Coordinate with architects, engineers, project managers, and change managers to ensure requirements are understood and delivered.*** **Engage with regional teams to capture local nuances (e.g., work councils, regulatory constraints).*** **Translate business requirements into clear specifications for technical teams.*** **Support solution architects in designing workflows, integrations, and automation (e.g., Intune, Patch My PC, Persona-Okta-Zendesk).*** **Validate that proposed solutions meet business objectives and compliance needs.*** **Collaborate with Change Adoption Managers to develop training materials and comms for new technologies and processes.*** **Support user experience discovery, including impact assessments and feedback collection.*** **Help design and document fallback and contingency plans for outages or process failures.*** **Prepare project documentation, status reports, and governance materials for stage gates and executive reviews.*** **Maintain traceability of requirements through to delivery and sign-off.*** **Proven experience as a Business Analyst in large-scale IT transformation programmes.*** **Strong understanding of endpoint management, identity verification, and ITSM processes.*** **Excellent stakeholder management and communication skills.*** **Ability to work across global teams and manage competing priorities.*** **Familiarity with tools such as Intune, Patch My PC, Okta, Zendesk, and Persona (preferred).*** **Analytical mindset with attention to detail and problem-solving skills.*** **Experience in waterfall and/or hybrid project methodologies.*** **Exposure to compliance, privacy, and regulatory frameworks (GDPR, SOC2, regional laws) beneficial but not essential*** **Requirements Gathering & Analysis:** Skilled at running workshops, interviewing stakeholders, and translating business needs into clear, actionable requirements.* **Process Mapping & Improvement:** Able to document current and future state processes, identify gaps, and recommend improvements.* **IT Transformation Experience:** Hands-on experience with large-scale IT change, especially in endpoint management, patching, inventory, and identity/access management.* **Solution Design Support:** Comfortable working with architects and engineers to turn requirements into technical specifications and workflows.* **Systems Analysis & Integration**: Ability to analyse system integrations, data flows, API behaviours and platform configurations across tools such as Intune, Azure Arc, Patch My PC, Okta, Zendesk, and Persona* **Technical Documentation:** Experience producing technical documentation such as solution specifications, integration mappings, sequence flows, and technical acceptance criteria* **Understanding of Enterprise Architecture**: Working knowledge of endpoint architecture, identity access management structures, patching tools, and supporting infrastructure* **Testing & Validation:** Experience designing and executing UAT, pilot testing, and validation of new systems and processes.* **Risk & Dependency Management:** Proficient at identifying, tracking, and mitigating risks and dependencies across complex programmes.* **Compliance & Regulatory Awareness:** Understanding of privacy, legal, and compliance frameworks (e.g., GDPR, SOC2, DPA, TPRM) and their impact on IT solutions.* **Change Management:** Experience supporting user adoption, training, and communications for new technology and processes.* **Tool Familiarity:** Exposure to or willingness to learn tools such as Intune, Patch My PC, Azure Arc, Okta, Zendesk, and Persona.* **Documentation & Reporting:** Strong skills in preparing clear documentation, status reports, and governance materials for leadership.* **Collaboration: Works effectively across global, cross-functional teams; builds strong relationships with technical and non-technical stakeholders.*** **Communication: Explains complex topics simply and clearly; adapts style for different audiences; listens actively and asks insightful questions.*** **Initiative & Ownership: Proactively identifies issues and opportunities; takes responsibility for driving tasks to completion.*** **Problem Solving: Analytical thinker who can break down complex challenges, propose solutions, and adapt to changing circumstances.*** **Attention to Detail: Diligent in capturing requirements, tracking dependencies, and ensuring nothing falls through the cracks.*** **Resilience & Adaptability: Comfortable working in fast-paced, ambiguous environments; #J-18808-Ljbffr