EiS is offering an exciting opportunity for motivated individuals to join their team as IT Apprentices. As a trusted technology partner to the public, private, and education sectors, EiS is driven by innovation and guided by values that put customers first. Apprentices will gain hands-on experience across areas such as cyber security, cloud services, managed IT, and GDPR compliance, while learning from industry experts who are passionate about sharing their knowledge.
EiS is committed to rewarding its people. Apprentices will enjoy a competitive salary of £24,500 per annum, flexible hybrid working arrangements, and 25 days of annual leave plus Bank Holidaysall designed to support a healthy worklife balance while building a future in technology.
In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Managing incoming tickets from end-users, covering service requests and incidents
Installing and licensing software in response to user needs
Ordering and reconciling hardware and peripherals, following up on discrepancies as needed
Maintaining adequate stock and accurate inventory records for IT assets
Managing asset records, including software licenses, warranties, contracts, and support agreements
Producing regular and ad-hoc reports from asset and peripheral registers
Supporting updates to client technologies and systems
Administering Active Directory, Azure Active Directory, Intune, and cloud-based portals
Managing user accounts, access, security groups, and permissions
Assisting with additional IT duties as required in line with skillset
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Desired Qualities, Skills and Knowledge
Ability to work independently and collaboratively within a team.
Excellent written and verbal communication skills.
Customer service ethos and problem-solving ability.
Proactive in identifying efficiencies and improvements.
Grade 5 in GCSE English and Grade 4 in GCSE Maths.
Salary, Hours?&?Benefits:
£24,500 per annum
Monday to Friday 9am-5pm.
25 days annual leave plus Bank Holidays.
Employer pension contributions.
Life assurance and wellbeing programmes.
Retail and lifestyle discount schemes.
Flexible hybrid working arrangements.
Opportunities for professional development and career progression.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification.
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT.
Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with EiS. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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