Customer Service Advisor
Ashford
Ref: VA2818
#OFE
Benefits
1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. Referral bonus scheme
5. Enhanced parental leave
6. Enhanced sick pay
7. Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
8. Talk to us about flexible working
9. VIP Awards – colleague recognition scheme
10. Cycle to work scheme
11. Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
12. Steer Academy provides accredited ongoing training – paid for by the business
13. Opportunities for career progression
At CarComm, powered by Steer Automotive Group, we’re proud to lead the way in commercial vehicle repairs with a relentless commitment to integrity, excellence, and innovation. We're looking for a Customer Service Advisor who shares our values and takes pride in delivering an outstanding experience to every customer — from first contact to final handover.
This is your opportunity to be the trusted point of contact for our customers, keeping them informed and supported throughout the repair process.
What You’ll Be Doing:
14. Delivering a first-class customer experience from start to finish
15. Handling customer enquiries via phone, email and in person
16. Keeping customers updated on the progress of their vehicle repairs
17. Coordinating with workshop and parts teams to ensure smooth job flow
18. Managing repair bookings, documentation, invoicing and insurance processes accurately and efficiently
What We’re Looking For:
19. Previous experience in a customer service role, ideally within the automotive or commercial vehicle sector
20. Excellent communication skills and a calm, professional approach
21. Strong organisational skills with a sharp attention to detail
22. A passion for customer care and a drive to uphold our standards of integrity and excellence
23. Confidence using IT systems and handling administrative tasks
Why Join CarComm?
24. Be part of a trusted name in commercial vehicle repair with a growing national footprint
25. Join a company where your input and customer care skills are truly valued
26. Enjoy a supportive environment with opportunities for progression and development
27. Work alongside a team that embraces innovation and takes pride in doing things right
Bring your customer-first attitude to a team where your efforts make a real difference. Apply today to join CarComm.