At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The ICS Governance & Control function sits within International Card Services (ICS), which comprises all issuing functions across our 28 international markets (excluding the U.S.). ICS colleagues operate across diverse geographies and disciplines, issuing products to both Consumer and Commercial customers.
The organization is integral to the global growth strategy for American Express, with an ambition to drive significant value through the delivery of innovative products and robust operational controls that support sustainable, well-managed growth.
We are seeking a motivated and detail-oriented Process Mapping Manager to lead the documentation, analysis, and continuous improvement of business processes across the ICS organization. This role supports the successful delivery of our Risk and Control Self-Assessment (RCSA) program by ensuring all key processes are fully mapped, risks and controls are accurately identified, and documentation meets enterprise standards and regulatory expectations.
The Process Mapping Manager will partner closely with central RCSA teams, process owners, risk leads, and second-line stakeholders to ensure timely completion of process mapping, high-quality documentation, and strong process governance.
Key Responsibilities:
1. Lead process mapping and documentation for end-to-end business processes within ICS, ensuring compliance with enterprise standards and alignment with the RCSA framework.
2. Coordinate with process owners and subject matter experts (SMEs) to capture current-state (“as-is”) workflows and design improved (“to-be”) processes.
3. Maintain a central process repository ensuring documentation is accurate, current, and version controlled.
4. Partner with Risk & Control teams to identify key process risks, controls, and ensure documentation supports RCSA.
5. Support the management of project timelines, milestones, and deliverables.
6. Support the co-ordination and facilitation of workshops and reviews to validate process maps, risk/control alignment, and ensure stakeholder sign-off.
7. Identify process improvement opportunities, including automation, simplification, and standardization.
8. Contribute to continuous improvement of process & RCSA execution.
9. Support training and communication to drive process governance adoption.
Minimum Qualifications:
10. Significant experience in process mapping, process improvement, or operational risk management within financial services.
11. Understanding of risk and control frameworks, including control design, testing, and remediation.
12. Proficiency with process mapping tools (e.g., Visio, Signavio, Blueworks Live).
13. Proven project-management and stakeholder-management skills.
14. Analytical and problem-solving abilities.
15. Strong communication and documentation skills.
16. Experience with Lean / Six Sigma methodologies.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
17. Competitive base salaries
18. Bonus incentives
19. Support for financial-well-being and retirement
20. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
21. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
22. Generous paid parental leave policies (depending on your location)
23. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
24. Free and confidential counseling support through our Healthy Minds program
25. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.