CRM Executive
Edinburgh or Glasgow (Hybrid 3 days in the office)
£30,000 - £32,000
About the Company
This Scottish Law Practice has a genuine commitment to the communities they serve and a culture thats collaborative, agile and refreshingly free of hierarchy. This is a firm that invests in its people and isnt afraid to do things differently. Marketing and business development are taken seriously here. CRM sits at the heart of how they understand and grow client relationships and this hire is central to that ambition.
About the Job
This is a pivotal role for someone who wants to own CRM properly, not just maintain it, but genuinely shape how the firm uses data to drive client engagement, marketing campaigns and business development activity. Youll work closely with the Marketing Manager to ensure the CRM is accurate, insightful and actively used across the business.
Day to day, youll be managing data quality and governance, building segmentation and reporting, supporting campaign execution, and tracking pipeline activity. Youll also play a key role in training colleagues and embedding best practice across the firm, helping people get real value from the system. Theres genuine scope here to improve processes, influence decisions and be seen as the internal authority on CRM.
About the Candidate
You’ll ideally bring experience with Legal or youll understand how law firms handle data: the sensitivities, the permissions, the compliance considerations. Beyond the technical, were looking for a particular type of person: a problem-solver whos driven to fix things and make them better, who doesnt wait to be told, and who brings energy and a positive attitude to everything they do. Youll be analytical and data-driven, but also confident communicating with partners and senior stakeholders in plain language. If youre someone who gets frustrated when things arent working as well as they could be, and actually does something about it, youll fit right in.
You can apply for this role by reaching out to Kerry McFarlane at Nine Twenty Recruitment for a confidential chat, or send your CV via the link. If you meet most but not all of the requirements of this role, we would still love to hear from you.
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