Deputy Director - IT Service Operations (SCS1)
Cardiff, Glasgow, London
Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment.
Ofgem is also undergoing its own transformation, driving digital service delivery, strategic data utilisation and market leading AI tooling. This will be a fundamental change in ensuring Ofgem is ready for the future and will lead the way with this transformation in an ever-changing energy industry.
Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. You will strategically lead four key areas: Service Management, EUC, Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation.
Crucial to your success will be demonstrable experience in the following areas:
* Strategic Leadership & Service Vision:
Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc).
* Operational Excellence & Service Improvement:
Demonstrable experience in leading large-scale service delivery design, service introduction and transformation, including implementation of ITIL 4-aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks).
* End User Computing & Digital Workplace Leadership:
Managing and developing improvements to EUC services at scale users), ensuring secure, reliable, and user-centred access to digital tools and technologies.
* Stakeholder Engagement & Commercial Acumen:
Excellent communication and influencing skills, managing Enterprise-wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and Including Director General level.
* Budget and Financial Management:
Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi-million direct budget accountability.
Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.
This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK.
For further information or to apply email OFGEM-- or contact Dave Flynn on to arrange an informal conversation