Deputy Head of Operations Suzy Lamplugh Trust Hybrid (40% office-based after probation) Full-time (35 hours) Permanent £43,258 Start: ASAP Lead services that support victims of stalking and abuse The Suzy Lamplugh Trust is looking for a Deputy Head of Operations to provide senior leadership across our services, ensuring high-quality, safe and effective support for victims. This is a key role within our Operations team, responsible for driving performance, supporting managers, and ensuring our services directly supports victims of stalking, maintains high quality impact standards, meets safeguarding standards, remains inclusive and delivers funder requirements. About the role You will: Lead operational delivery across multiple services Line manage senior managers, supporting performance and development Oversee service performance, quality assurance and safeguarding Use data and insight to identify risks and drive improvements Represent services confidently with funders and partners Support the mobilisation of new services and organisational change About you You will bring: Significant experience in senior operational management within a safeguarding or victim support setting Strong understanding of safeguarding, risk and trauma-informed practice Experience managing services against KPIs, contracts or funder targets Confidence leading managers and overseeing multi-service delivery Strong analytical and decision-making skills Desirable: Experience in stalking, domestic abuse or VAWG services Charity or commissioned service experience Why join us Make a real difference to people experiencing stalking and abuse Join a collaborative, mission-driven organisation Play a key role in shaping and improving services How to apply Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification. Applications will not be considered without a supporting statement