Incipio curates beautiful spaces with vibrant
atmospheres for great times.
The Welfare Officer’s role is to work closely with the
Management Team, on peak shifts, ensuring all guests and team are safe. This
includes ensuring any vulnerable guests are looked after and supported, any
intoxicated guests are safely escorted from the venue, identifying and
reporting drug use, supporting the team with refusal of service, ensuring there
is water for guests to drink and reporting on all Safety Security and Licensing
activities.
WHAT YOU’LL BE GETTING UP TO
Monitor all guests within the venue, identifying any guest
who may show signs of vulnerability through:
o Intoxication (slurred speech, unsteady on
their feet, sleeping, vomiting etc)
o Unwanted attention
o Being left alone by friends /
colleagues
o Limited access to phones/ internet to
book transport
o Showing signs of distress
Support the Bar Team after refusal of alcohol sales are made
and / or guests are asked to leave by Door Supervisors.
Ensure the guest
involved is:
o Taken to the nominated welfare space,
away from loud music and crowds
o Reunited with friends or colleagues
o Offered water
o Offered support in getting home (i.e. by
booking a taxi, escorting them to local transport links etc)
o Able to leave the venue without risk of
personal injury
Support the Manager on duty and SIA Door
Supervisors during the
dispersal period, monitoring guests as they leave the premises and offering
support to guests as required
Log all interventions of welfare in the ‘Welfare Log’ at the
close of business. This must include the time, details of the support offered
and the resolution. These must be checked by the duty manager and cross
referenced against all refusal of alcohol sales
Who You Will Be:
WAVE Trained
Caring and
empathetic
A great
communicator
Have a calm head
in what can be overwhelming situations
Someone with
experience within late night bars / venues as either an operator or security
Strong spatial
awareness
Friendly,
approachable and helpful
Able to multitask
Be extremely
reliable, trustworthy and have integrity
Benefits & Best Bits
Transparent and fair TRONC Payments
Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
Company awards to celebrate team and regular events
Incipio FC + Seasonal Socials
Enhanced Maternity, Paternity and Adoption leave
50% discount for food and drink in all of our venues
Equal Opportunities Employers
We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!