24 weeks contract role with a Local Authority Job Summary: • Charnwood Borough Council is seeking a Housing Administration Officer to support the management of damp, mould, and disrepair cases within council-owned housing. • The role focuses on ensuring cases are effectively tracked, resolved, and managed, while supporting tenants and contributing to the prevention of housing condition issues. Key Duties/Accountabilities (Sample): • Administer and maintain systems to record, track, and resolve damp, mould, and disrepair cases. • Liaise with internal teams, contractors, surveyors, and legal services to progress cases efficiently. • Support the resolution of housing condition issues and assist in defending disrepair claims. • Engage with tenants, respond to enquiries, and handle complaints in a professional and sensitive manner. • Assist in the delivery of preventative initiatives relating to housing conditions. • Support contract management and coordination of repair works. • Collect, analyse, and report on performance and case data. • Ensure compliance with data protection and information security policies. Skills/Experience: • Previous experience in administrative or clerical roles. • Experience working with computerised systems and Microsoft Office (particularly Excel). • Experience in a customer-focused environment. • Strong organisational skills with the ability to manage workloads and meet deadlines. • Good written and numerical skills. • Ability to accurately input and extract data from systems and spreadsheets. • Excellent communication skills, both written and verbal. • Ability to work independently and as part of a team. • Desirable: Experience within social housing, repairs, or property services. Additional Information: • Bi-Weekly Payments. • Client: Charnwood Borough Council. • Location: Council Offices, Southfield Road, Loughborough (hybrid: 2 days office, 3 days home). • Contract: Temporary (24 weeks). • Hours: 37 hours per week. • Rate: £16.47 Umbrella per hour.