I.T Operations Manager required for a well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet.
I.T Operations Manager Job Overview
Oversee end-to-end delivery of customer-facing and internal IT software projects
Distribute, manage and review the workload of the professional services team
Produce monthly forecasts for the professional services team.
Coordinate and attend client meetings, site visits, and status reviews.
Collaborate with the sales team to develop technical proposals and quotations.
Manage internal tools and systems to support efficient operations.
Prepare monthly service desk reports and key performance metrics.
Ensure processes align with ISO9001 standards and support audit preparation
I.T Operations Manager Job Requirements
Experience in operations or service delivery within the IT/software sector.
Proven experience managing technical or professional services teams.
Strong knowledge of IT service management principles
Experience in software implementation and support services; familiarity with HCL Domino or HCL Lotus is a plus.
I.T Operations Manager Salary & Benefits
Salary- £50,000- £60,000 (dependent on experience)
Life Insurance
Health Insurance
Hybrid workingBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
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