The IT Support Engineer role involves providing technical support for hardware and software incidents, ensuring customer satisfaction through effective troubleshooting and maintenance. Candidates should have at least 5 years of relevant experience, proficiency in Windows, and an A certification. Strong customer interaction skills are essential for success in this position. NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Support Engineer to join our team in Belfast, Belfast (GB-BFS), United Kingdom (GB). NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Belfast. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers). Responsibilities • Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals. • Installs, maintains and optimizes desktop /notebook configurations at customer sites. • Diagnoses and resolves product performance problems. • Performs maintenance and repair services. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. • Instructs customers in the operation and maintenance of the system. Experience: • 5 years of relevant experience or equivalent combination of education and work experience. • Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required. • Strong customer interaction skills. • A desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required. Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.